Prism

Prism is the lens through which Veris approaches strategic technology implementation—with intention, purpose and people at the heart of our decisions. Across every level of the business, we identify operational friction points with precision, transforming them into opportunities for innovation, elevating the resident experience and streamlining operations.

explore prism

portfolio technology

Our proprietary technology platform creates an elevated experience for prospects and residents, while driving operational efficiencies across our portfolio. By strategically implementing digital solutions throughout the customer journey, we’ve transformed traditional friction points that disrupt the customer experience into competitive advantages that accelerate our leasing process while enhancing both resident retention and asset value.

ai-enhanced website ai-powered leasing agile customer journey resident app maintenance workflow

Our intelligent chatbot transforms how stakeholders access critical information across our website. This advanced solution provides instant, accurate answers to complex queries about our residential communities, sustainability initiatives, career opportunities and investment performance. By seamlessly integrating with our knowledge base, the chatbot delivers personalized responses, reducing information friction, accelerating decision-making processes and providing valuable analytics on stakeholder priorities.

Our AI-powered leasing and community assistant, Quinn, allows for near-immediate responses to most prospect and resident inquiries—from scheduling tours to processing maintenance requests and following up on delinquencies. This technology enhances conversion rates while reducing operational costs, handling thousands of interactions monthly that would otherwise require significant staff hours or be missed altogether.

Our responsive touring solutions make seeing your new home as easy as ever while optimizing staff efficiency. Beyond traditional staff-led tours, prospects can explore our communities through high-definition virtual tours, immersive VR experiences that showcase spaces with exceptional detail, and convenient self-guided tours that allow prospects to visit on their own schedule. This flexible approach captures leads across different preference profiles, extends our effective leasing hours and provides valuable analytics on prospect engagement patterns.

Our reimagined resident mobile app, myVeris, offers residents a convenient, user-friendly platform for all their needs, including initial requirements such as utility set-up, renters insurance, and move-in inspections; functional needs like rent payments, maintenance requests and amenity reservations; and social features, like direct messaging and interest groups, which increase resident engagement and encourage retention. Simultaneously, the app provides a simplified, end-to-end property management platform, encompassing comprehensive operational functionalities from move-ins to renewals.

Our maintenance processes have been enhanced through the introduction of our AI-based community assistant Quinn. Residents can submit maintenance requests by simply texting Quinn, after which they’ll receive near-instant responses and updates throughout the process. For our maintenance teams, the platform automatically converts their technical notes into well-crafted resident communications, ensuring consistent professionalism while saving valuable time. By removing communication barriers between residents and maintenance staff, we’ve transformed a traditional pain point into a competitive advantage.

Amplified

Shaped

Illuminated

Cultivated

Optimized

Honed

Powered

See Prism in Action, View Our Technology Day Presentation

Comprehensive Property Management Platform

Our simplified, end-to-end property management platform, encompassing comprehensive operational functionalities from move-ins to renewals.

Touring with Virtual Reality

Whether it’s a relocating professional or a tech-savvy first-time renter, VR helps them visualize our communities and feel confident in their decision—even before stepping inside.

See How it Works

Rent Payment Rewards

Residents can earn rent payment rewards collecting points that can be redeemed for travel, retail purchases and even future down payments on home purchases.

Reimagining Leasing with AI and Automation

Prospects are able to tour, chat and lease with our virtual assistant Quinn—driving higher-than-average conversion rates while reducing operational costs.

Community Building Through the myVeris App

Residents can connect through interest groups, direct messaging and resident-hosted events—fostering meaningful relationships that enhance retention.

A Streamlined Solution for Maintenance Requests

Residents and maintenance staff alike benefit from our virtual community assistant Quinn, streamlining communication and accelerating issue resolution.

Our strategic property and platform-level technology investments enhance the resident experience and operational workflows while advancing our corporate objectives. These carefully selected solutions deliver measurable benefits: reducing friction, saving energy and differentiating our portfolio.

platform

Resident App
AI-Powered Leasing
Responsive Customer Journey: Virtual, VR & Self-Guided Tours
AI-Powered Resident Experience
Bilt Rewards
Smart Maintenance Platform
Evergreen, AI-Enhanced Website

Sustainable technology

EV Chargers
SOURCE® Hydropanels
Veris Farms: Hydroponic Gardens
Solar Shades & Blinds
Aqua Mizer® Flush Systems
Low-Flow Fixtures
Smart Thermostats
LED & Auto-Dimming Lights
Smart Rain®
Energy Star® Appliances
HEPA Filters
Auto TV & Grill Shutoff
PTAC Units
Regenerative Braking in Elevators

Learn More About Sustainability

Learn More About Our Sustainability Efforts

Learn About Each Building’s Sustainability & Wellness Efforts

*Features vary by property.

Our suite of innovative productivity solutions transforms how our teams collaborate, communicate and complete critical work. The selection below represents just a portion of our comprehensive efficiency ecosystem, expertly designed to elevate performance while reducing administrative burden across our organization.

Meeting Assistance

Our AI-powered meeting assistant captures notes, action items and transcripts, allowing teams to fully engage in discussions while ensuring no critical information is lost.

Task Management

Automated task management streamlines project tracking, ensuring deadlines are met and accountability is maintained across all departments.

Content Creation

AI-assisted content tools accelerate the development and refinement of marketing materials, presentations, and communications while maintaining brand consistency.

IT Solutions

Comprehensive security monitoring, help desk automation, and seamless data integration systems protect our assets while reducing response times to technical issues.

Automation in Accounting

Our financial automation suite expedites close processes, reduces errors, and enhances data visibility, resulting in more timely and accurate financial reporting.

Photo Search Tool

Our AI-powered image management system enables quick retrieval of property photos through advanced tagging and visual recognition, streamlining marketing asset creation.

EARTH with John Holden Features Haus25’s Sustainable Features

May 8, 2025

An Innovative Customer Experience

Amplified by People + Tech

Comprehensive Property Management Platform

Touring with Virtual Reality

Rent Payment Rewards

Reimagining Leasing with AI and Automation

Community Building Through the myVeris App

A Streamlined Solution for Maintenance Requests

Technology In Our Portfolio

platform

Sustainable technology

Corporate Workflow Efficiencies

Meeting Assistance

Task Management

Content Creation

IT Solutions

Automation in Accounting

Photo Search Tool

News & Updates

Communities with Purpose

properties

people

planet

Thank you.